3 Green Man Gardens
W13 0SE
Mob: 07515857896
Email: rafal.swornowski@googlemail.com
Enthusiastic and well organized individual , enjoys being part of a successful and productive team.Computer literate and quick to grasp new ideas,
concepts and develop innovative and creative solutions to problems. Able to work well on his own initiative and demonstrate high levels of motivation
to meet the tightest of deadline. I have a wide range of skills within IT field, including knowledge about a set of concepts
and practices for Information Technology Services Management (ITIL Certificate).
Looking for a prospect where technical competence is valued and where I can make meaningful contribution to the growth of the company
and can be a part of the technical innovation, willing to work as a key player in challenging and creative environment.
Microsoft Office, Microsoft Technologies: C#.Net 4.0/4.5, Operating systems: XP, Vista, 7, Software installation,
Web technology: HTML/CSS, Internet Explorer,
Languages: C# ,Linq,Linq-SQL,Enitities Framework
Hardware Instalation, Win Forms/ WPF forms
March 2012: Microsoft .NET Framework 4 , Windows Applications Development 70-511 Certificate
April 2009: Microsoft .NET Framework 2.0, Application Development Foundation certificate
March 2009: Microsoft .NET Framework 2.0, Web Based Client Development certificate
February 2009: Microsoft Desktop Support Technician certificate
July 2008: PPI Learning - Influence and persuasion: Classroom learning
June 2008: ITIL
June 2006:
University in Poland
Bachelor (BA) Administration
Upper Second Class Honours: 2:1
I have acquired knowledge in the field of basic branches of law, including administrative, civil, economic, labour and European Union law .This knowledge allows me to find desired legal provisions on my own and I am also skilled at usage and interpretation of provisions.
I also possessed the knowledge about principles governing work in administration authority institutions and other state or non-state institutions.
June 2000: Schools of Electricians Engineering in Poland
Title of Electricians (NVQ)
Specialization: Electrical Engineering
August 2010 present
Receptionist/ Concierge/ Harrods Estates / Canary Wharf
• Meeting and greeting the guests, answering enquiries by telephone or callers to the desk
• Assisting the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
• Ensuring that the highest levels of customer care and service are maintained at all times. Dealing effectively with complaints, taking the correct action and remaining courteous at all times.
November 2009 to July 2010
Concierge/Receptionist/Security, Claibon Property Services
• Providing effective security of residents and the building at all times including managing any CCTV.
• Correct reporting of any security/health and safety issues, incidents and complaints.
September 2009 to November 2009
Self-employed (Vital Resources)
• Maintenance and cleaning duties on around the London Underground Infrastructure
• Working nights and making sure that health and safety procedures are kept at all times
January 2009 to August 2009
Break due to family issues and examinations
2006 – 2008:
OPG. Postman, the Royal Mail Group, London
•The role had emphasis on customer facing.
•Providing the high level of service for the company customers, constantly looking on how to improve the service
•Working under pressure as a part of a team, ensuring that weakly targets are met
.
•Facing the changes that the company had gone through (modernization and privatization) and its importance for the company future plans.
December 2005 to April 2006
Break due to examinations at university
2003 – 2005
Kitchen Assistant, Waiter, “The Greenhause” restaurant, London (Mayfair)
• Started as kitchen assistant providing second line support for the busy kitchen and after few months promoted to the waiter position
• After promoted duties included: taking orders, customer complain, and help
• Ensuring that the service targets and customers expectations are met
• Working under pressure to achieve the prestigious Michelin Awards
2002 – 2003
Manager Store Assistant, Poland, Gdansk
• Assisting the manager with daily duties
• Ensuring the highest possible standards of customer service from the team and maintaining the smooth day to day operation of the store
• Maintaining good staff relations through effective communication , leadership, discipline and motivation
• Training new staff members as well as assisting the store manager in promoting for their achievements
Date of birth: 20th September 1980, Languages: Polish (native), English (fluent)
German (conversional)
Health: Excellent, Non smoker
INTERESTS and ACTIVITIES:
Currently Include: Meeting new people, sports, politics, reading books, travelling, psychology, IT Technology